Shipping Information
| FREE SHIPPING | TIME | COST |
| Worldwide | 5-10 Business Days | Free |
| DHL Express | TIME | COST |
| Austria, Belgium, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal, Spain | 3-7 Business Days | 25,00 EUR |
| Non-Euro Currency Countries | ||
| Australia | 3-7 Business Days | 45,00 AUD |
| Canada | 3-7 Business Days | 45,00 CAD |
| Czech Republic | 3-7 Business Days | 900,00 CZK |
| Denmark | 3-7 Business Days | 200,00 DKK |
| Hungary | 3-7 Business Days | 14 200,00 HUF |
| Mexico | 3-7 Business Days | 690,00 MXN |
| New Zealand | 3-7 Business Days | 48,00 NZD |
| Norway | 3-7 Business Days | 410,00 NOK |
| Poland | 3-7 Business Days | 155,00 PLN |
| Romania | 3-7 Business Days | 175,00 RON |
| Sweden | 3-7 Business Days | 300,00 SEK |
| Switzerland | 3-7 Business Days | 33,00 CHF |
| Turkey | 3-7 Business Days | 1 370,00 TRY |
| United Kingdom | 3-7 Business Days | 22,00 GBP |
| United States | 3-7 Business Days | 25,00 USD |
1. Worldwide Shipping:
We offer free worldwide shipping, and all applicable duties and taxes are included in the price of your purchase.
2. Shipping via DHL:
We ship all orders using DHL to all the countries listed in the table above. The shipping prices and estimated delivery times are also provided in the table. Please be aware that customs duties and taxes may apply to your shipment depending on your country. These charges are determined by your local customs authorities and are typically based on the value of the goods, the country of origin, and the product classification (HS code). For EU countries, VAT is usually applicable, and since July 2021, all imports are subject to VAT, regardless of the order value (source).
For non-EU countries, duties and taxes vary. As the recipient, you are generally responsible for paying these fees upon delivery, unless otherwise specified (e.g., for "Delivered Duty Paid" or DDP shipments, where we cover the duties) (source). If duties or taxes are due, DHL will notify you, and you can pay online to ensure a smooth delivery (source).
3. Shipping Destinations:
You can check the countries we deliver to by selecting your country from our website's language menu. If your country is not listed, we currently do not ship there.
4. Delivery Time:
With Free Shipping, delivery typically takes approximately 5-10 business days, excluding weekends.
For DHL Express deliveries, shipping usually takes 3-7 business days, depending on the destination country.
5. Order Processing:
Orders are processed on the same or next day. You will receive a tracking number via email once your order is dispatched.
6. Delivery Delays:
Contact customer service if your order is delayed.
7. Changing Delivery Address:
Once your order has been processed and dispatched, the delivery address cannot be changed, and the order cannot be canceled.
8. Shipping Service:
We partner with a range of local logistics companies to handle the delivery once your order arrives in your country, ensuring efficient service no matter the location.
9. Customer Support:
If you have any questions or need assistance, please contact us via email at sales@alfa-jewelry.com.
