Shipping & Order Information
| FREE SHIPPING | TIME | COST |
|---|---|---|
| Worldwide | 5 - 10 Business Days | Free |
| DHL EXPRESS | TIME | COST |
|---|---|---|
| Australia | 3 - 7 Business Days | $40.00 (Free for orders over $110) |
| Canada | 3 - 7 Business Days | $40.00 (Free for orders over $100) |
| Mexico | 3 - 7 Business Days | $600.00 (Free for orders over $1500) |
| New Zealand | 3 - 7 Business Days | $45.00 (Free for orders over $125) |
| United Kingdom | 3 - 7 Business Days | £20.00 (Free for orders over £60) |
| United States | 3 - 7 Business Days | $25.00 (Free for orders over $70) |
Yes, we offer free worldwide shipping. All applicable duties and taxes are included in the price of your purchase.
We use DHL for express shipping to all the countries listed in the table above. Shipping prices and estimated delivery times are also provided in the table.
Depending on your country, customs duties and taxes may apply to your shipment. These charges are typically determined by your local customs authorities based on the value of the goods, the country of origin, and the product classification. In EU countries, VAT applies to all imports, regardless of the order value. For non-EU countries, duties and taxes vary, and you may be responsible for paying these fees unless specified otherwise (e.g., for "Delivered Duty Paid" shipments, where we cover the duties).
You can check the countries we deliver to by selecting your country from the language menu on our website. If your country is not listed, we currently do not ship there.
Free shipping typically takes 5 - 10 business days, excluding weekends. For DHL Express deliveries, it usually takes 3 - 7 business days, depending on the destination country.
Orders are processed on the same or the next day. Once your order is dispatched, you will receive a tracking number via email.
If your order is delayed, please contact our customer service team for assistance.
Unfortunately, once your order has been processed and dispatched, the delivery address cannot be changed, and the order cannot be canceled.
We partner with a range of local logistics companies to handle the final delivery once your order arrives in your country, ensuring efficient service.
If you have any questions or need assistance, please contact us via email at sales@alfa-jewelry.com.
